Skip to content Skip to footer

Health Thyme Privacy Policy

Health Thyme (Creativeexpressions Trust) is committed to protecting your personal information and managing this in an open and transparent way. The Privacy Act 1988 (Privacy Act), regulates how we may collect, use, disclose and store personal information, and how you may access and correct personal information held about you. The purpose of this privacy policy is to:

  • clearly communicate to you how we manage personal information;
  • enhance the transparency of Health Thyme operations;
  • give you a better and more complete understanding of the sort of personal information that we hold, and the way we manage that information;

This policy may be amended from time-to-time. The most current version of this policy will be posted on our website, with the date of update shown.

The kind of personal information we collect and hold about you.

We collect and hold information about you that is reasonably needed for our operations and activities and as is required by law. Our association functions and activities include:

  1. updating and maintaining your membership records
  2. publishing your details in our various communiqués, publications and materials in order to promote our business across the Health Thyme subscriber network and more broadly
  3. providing you with important information about Health Thyme, its services and matters affecting your membership
  4. providing you with promotional material as part of your membership (and on occasion providing that information to third parties in order to distribute those materials to you).
  5. conducting research to identify the ongoing needs of our members
  6. providing details of our businesses to members and the public through website, social media and other forums
  7. all activities associated with administration of the above activities.

Generally we collect the following personal information about you:

a) Competition entrants:-

  • your name
  • your contact details including residential/business address, telephone number and email address

b) Subscribers and members:-

  • your name
  • your contact details including residential/business address, telephone number and email address
  • financial information such as bank account and credit card details for subscription or membership
  • for businesses, ABN and other details.

c) Other information:-

We may combine your contact details above with other information about you, for example:

1. if you enter a promotion or competition, visit us at an event or enquire about Health Thyme, we may collect your contact details so that we can follow up on your enquiry or interest by sending you marketing material, invitations, specials and promotions or request collect specific information relevant to a particular promotion which is optional for you to provide;

2. we collect details related to your Health Thyme transactions, ABN details, payment details and other details;

3. If your business or employer supplies us with products or services, we collect information about your trading with us (for example the services or products you buy or sell or the services you provide), your trading history and account history;

4. if you request information from us (for example about a service or event) or register a complaint, we collect information about your request or complaint. We record this information (personal information) in our database whilst we deal with you. We will remove this information from our database when we have no further need to keep a record of it, except if we are required to keep it by law.

2. Easy Opt Out and Marketing

We may use your personal information, including your contact details, to provide you with information about events and services, including those of other members and third parties, which we consider may be of interest to you. We may provide your details to other organisations for specific marketing purposes. You may opt out at any time if you no longer wish to receive event and marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request simply by unsubscribing to emails circulated to you or by contacting Health Thyme directly advising that you no longer wish to receive direct marketing communications.

3. Access to your personal information

You may request access to the personal information that we hold about you by contacting Health Thyme directly. Health Thyme will deal with your request for such access within a reasonable time after the request is made. If access is refused, Health Thyme will set out the reasons for the refusal under the relevant provisions of the Privacy Act and the mechanism to complain about the refusal. Where the Act provides, reasonable charges in relation to a request may be made for giving access to the personal information.

4. How we collect information about you

We collect personal information directly from you. We may record your contact details when you call us, when you fill out an application form, when you complete a competition entry, when you participate in a transaction, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us. Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:

  • a member or subscriber may give us your details in relation to a product or service;
  • if you enter/attend a networking event, promotion or competition, we may collect your details directly from you or obtain your name and contact details as promoter of the event;
  • our service providers may provide us with your personal information from public information available on websites, social media sites, mobile, and other technology based sources;

We use lawful and fair means to collect your information. We will collect personal information about you from another person or from a publicly available source only if it is unreasonable or impracticable to collect it directly from you, and we will take reasonable steps to inform you that we have collected your personal information. Those reasonable steps may include informing you through this statement. If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.

5. Do you have to provide Health Thyme your personal information?

You have the option of not identifying yourself, or of using a pseudonym when dealing with us. If you choose to deal with us anonymously or using a pseudonym, we can give you general information about our events and services, and you may be able to participate in those, however there are some things we cannot do, for example, if you do not give us your personal information, we cannot:

  • give you information about transactions you may have made for Health Thyme membership or events, the status of your membership;
  • deal with a complaint you may have;
  • provide you with certain information or details for subscribers and members to you at an address;
  • give you admittance to our networking events;
  • give you entry into our promotions or competitions;
  • provide information to you where it is impracticable to deal with an individual who has not identified themself or has used a pseudonym.

6. What is the purpose of collecting personal information about you

We collect and record personal information about you so that we can carry out our functions and activities described above. The primary purposes for which we collect your personal information include so that we can:

  1. provide our services to you, our consultants, our advertisers and suppliers;
  2. administer our dealings with you, to provide you with information and to respond to any requests that you may have (for example, so that we can manage your account, or recommend or introduce you to other advertisers, suppliers or associates);
  3. function as a business, for example, we may collect your personal information for research, marketing or so that  we can offer new services, events and provide you with marketing and  networking/sales opportunities;
  4. record your dealings with us and facilitate financial transactions where applicable.

We also collect your personal information for certain secondary purposes that are related to those outlined above. Secondary purposes may include so that we can run our business efficiently, for example, our advisors can provide us with customer research, or so that we can use technology to automate our processes and systems and to understand how our association is performing, to allow us to operate efficiently and to lower costs by outsourcing services (such as collecting or paying money).

7. Disclosure

We do not use or disclose your personal information for a purpose other than a purpose set out in this privacy policy (primary or secondary purpose above); for association functions and activities (item 1) ; a purpose you would reasonably expect; a purpose required or permitted by law; a purpose otherwise disclosed to you to which you have consented. Depending on the circumstances, we may disclose your personal information to other people including one or more of the following:

  • service providers, including management, repairers, contractors, IT, security, legal, accounting, research, credit, credit reporting bodies, marketing, insurers, financial institutions and others;
  • our sponsors;
  • government, regulatory and law enforcement authorities, where we are required to or permitted to by law;
  • to prevent or investigate any fraud or crime (or a suspected fraud or crime).

8. Accuracy and correction

We take reasonable steps to make sure that the personal information we collect, use and disclose (where relevant), is accurate, up-to-date and complete. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.

You may request that we correct your personal information that we hold by contacting Health Thyme on the contact details provided below. Health Thyme will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter you personal information accordingly. However, where we refuse to correct any personal information as requested by you, a written notice which sets out the reasons for our refusal will be provided.

9. Security

We make reasonable efforts to ensure that the most up-to-date security measures are used on our website and emails and that at our physical locations for the protection of your personal information. We hold your personal information in electronic files and take reasonable steps to ensure that any personal information kept in our files is protected from misuse, interference, loss, unauthorised access, modification or disclosure. This means that, in respect of electronic files, we (or our service providers) maintain secure electronic network systems. When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure.

Use of websites and social medial sites is at your own risk. When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.

Information collected from our websites (including social media site and mobile site if relevant) via an unsecured part of our website, that is, a public page that does not require you to log on, we (or our service providers) may collect information about your visit. When you visit the unsecured pages of our website (i.e. public pages that you can access without providing login details) we use cookies to obtain information about how our website is being used. A “cookie” is a small text file which is placed on your internet browser and which we access each time you visit our website and may include the time and date of the visit, pages that you visit, any information or documentation that you download, your browser type and your IP address. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access) we use cookies for security and personalisation purposes. You may change the settings on your browser to reject cookies, however doing so will prevent you from access to the secured pages of our website. Our website may also contain links to third party websites. We advise that the terms of this privacy policy do not apply to external websites. If you wish to find out how any third parties handle your personal information, you will need to obtain a copy of their privacy policy.

10. Your Disclosures on the Health Thyme Facebook Pages, Blogs And Other Social Media:

You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.

If you login to the Websites and/or Service through your Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Service or otherwise link your Health Thyme account with a third party service, we may share the contents of your post and associated information (such as your user name, the fact that your connection originated from the Service, and other relevant usage and diagnostic information) with such third party. With your one-time consent, we may also send information about the content you watch and your activities on the Service to such third parties. Once such information is shared, the use of your information will be subject to that service’s privacy policy and this Privacy Policy will not apply.

11. Who to contact

If you have any questions, concerns or complaints about this privacy policy, or our use of your personal information, please contact Health Thyme at with ATTN Privacy request in the title. You may also contact Health Thyme in writing at PO Box 21, Mount Morgan QLD 4714.

You may also lodge a complaint with The Office of the Australian Information Commissioner via Telephone: 1300 363 992 or email.

Social Media Rules and Etiquette:

  1. BE AN INFORMED AND INVOLVED CONTRIBUTOR: Understand the values of Health Thyme and post in alignment to those.
  2. BE GUIDED: Be guided and follow the outlines of what to post from Health Thyme. Just remember in Health Thyme there is no hard sell and all promotional posts will be deleted. Serial offenders will be removed from the group.
  3. BE INCLUSIVE: Show proper consideration for another person’s experience, background and journey. Everyone is at different stages. Help and offer support where you have experience and do your best to add value by providing worthwhile information and perspective from experience, rather than mere opinion or argument.
  4. ADD VALUE: Read the content of the post and make a comment – that adds value and builds community. If someone replies to your post, say thanks or start a conversation. Social media, like the name suggests, is a social activity and no one likes to be ignored.
  5. BE RESPECTFUL: Don’t use ethnic references, personal insults or obscenity and show proper consideration for others’ privacy, intellectual property, proprietary information and copyright. Remember you are represented by what you publish, it will inevitably reflect on you.
  6. BE CAREFUL: Don’t share confidential or other proprietary information. If there’s any question in your mind, err on the side of keeping silent.
  7. BE TRANSPARENT: Write in the first person and avoid using “we”, “us”, “our”. Make it clear you speak for yourself. Take personal responsibility for the content that you publish on any public forum.
  8. BE MINDFUL: Whatever you publish will be public for a long time, possibly for your entire life. Make certain that your online profiles and related content are consistent with how you wish to present yourself to colleagues.
  9. GIVE CREDIT: When you quote somebody, link back to the source if possible. (e.g. via the ‘share’ option on Facebook) and comment on the post for what you got out of it.
  10. BE RELEVANT: Ensure posts are related to the values of Health Thyme. Some things are meant to be kept private and let’s keep it that way.
  11. BE IN BUSINESS: There is only once chance to make a first impression and we get new people joining regularly. Nothing undermines your credibility more than grammatical errors, and although nobody’s perfect, everybody can use Google and a spell check.
  12. HAVE FUN: Last but not least, social media is supposed to be fun. Leave whining, crying and complaining elsewhere and instead meet new people, share interesting stuff, broaden your horizons and enjoy it to the fullest!

Your Disclosures on the Health Thyme Facebook Page, Blogs And Other Social Media:

Use of social media sites is at your own risk. You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes. Please also refer our Privacy Policy for further information on Social Media and online platforms.